Refund policy

We offer 30-day returns: you have 30 days after receiving your item to request a return. There is no restocking fee.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at support@hugeheartgifts.com. If your return is accepted, we'll send you a return shipping label and instructions. Returns are sent to: Huge Heart Gifts, 18690 NW 37th Ave, Miami, FL 33056. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if an item is damaged, defective or incorrect. We'll send a free replacement or a full refund, and we cover the return shipping.

Exceptions / non-returnable items

Personalized or custom items (such as engraved or name pieces) can't be returned unless they arrive damaged or defective. Gift cards are non-returnable.

Exchanges

The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the item you'd like.

European Union 14-day cooling-off period

If your order ships to the European Union, you may cancel or return it within 14 days for any reason. Items must be in the same condition you received them, unworn or unused, in original packaging, with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need extra time to post it. If more than 15 business days have passed since your return was approved, contact us at support@hugeheartgifts.com or text 786-808-5308.